After shipping some of the first batch of the Clear XS II VIO goggles, we discovered that the plastic on the cosmetic trim piece did not cure properly and could crack upon removal. We apologize for the frustration and concern this has caused. Virtue will be reaching out individually to each customer who purchased a Clear VIO XS II to ensure we resolve this warranty issue.
Not all Clear XS II goggles are equally affected; however, to ensure no Clear XS II VIOs remain on the market, we are disposing of existing Clear VIO XS II goggles and requesting customers ship their Clear VIO XS II goggles back to Virtue as soon as possible at Virtue’s expense.
Please read carefully and click on the appropriate link below that applies to you to process your return.
For retail customers who ordered direct from Virtue there are two options:
For retail customers who ordered from a Virtue dealer and Virtue dealers:
In all cases, both the retail customer and dealer are authorized to remove and keep the following parts at no charge:
The following products MUST be returned to Virtue as part of the warranty replacement:
*** Customers must respond by Sept 1, 2021 to ensure a replacement goggle is ready in October and to receive the gift card promotion. ***